Every modern person uses mobile apps or websites, we all enjoy the convenience and great user experience. To achieve this level of quality, every development team is testing such products’ usability to determine how well they’re functioning on a programming basis. While user experience testing usually happens in a focus group of consumers that provide developers with serious feedback on what captured their attention and why.
Some QA testers may say that such thing as User Testing doesn’t exist and they may be right. So, the first thing to clarify is that such method refers to user experience (UX) testing which is often confused with usability. Over the years this two somehow became synonymous, while it’s not correct at all. They aren’t the same thing, not even close. You can conduct A/B and multivariate tests or include focus groups but that doesn’t mean that you have tested product’s usability.
Usability
The extent to which a product or application can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.
User Experience
A person’s perceptions and responses that result from the use or anticipated use of a product, system or service. UX includes all the users’ emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use.
